Refund & Cancellation Policy

Last updated: 19 October 2026

Minnie is free for life, so most people will never pay us anything. This policy covers the optional one-time purchases we may offer, such as extra characters. If you buy one and it does not fit, we would rather give the money back than keep it.

Refunds

Within 30 days of a purchase, you can have a full refund, and you do not have to give a reason. Email support@heyminnie.com from the address you bought with, and we will process it.

Refunds go back to the original payment method. Once processed on our side, your bank usually takes another 5–10 working days to show it — that part is not something we can speed up.

After 30 days a purchase is final. If something has gone genuinely wrong — a double charge, or a purchase that never worked on your Mac — write to us regardless of the date. Those are mistakes, not refund requests, and we fix them.

Cancelling

There is nothing to cancel. Minnie has no subscription and no trial, and nothing you buy renews or charges you again.

What happens after a refund

The refunded purchase is removed. Minnie herself, and everything that is free, keeps working exactly as before — and everything on your Mac, from her memory of you to your settings, stays where it is.

Chargebacks

Please email us before raising a chargeback. A bank dispute takes months and locks the account while it runs; we can usually refund you the same day. We have never refused a request made in good faith.

Contact

support@heyminnie.com. Include the email you paid with and we will find the rest.

See also the Terms of Service and the Privacy Policy.