Refund & Cancellation Policy
Last updated: 23 August 2026
Minnie has a free trial precisely so you can find out whether she fits before paying. If you paid anyway and she does not, we would rather give the money back than keep it.
Refunds
Within 30 days of a charge, you can have a full refund, and you do not have to give a reason. Email support@heyminnie.com from the address you bought with, and we will process it.
Refunds go back to the original payment method. Once processed on our side, your bank usually takes another 5–10 working days to show it — that part is not something we can speed up.
After 30 days we do not refund a period already under way, but you can cancel at any time so it does not renew. If something has gone genuinely wrong — a double charge, a subscription you cancelled that billed anyway, a build that never worked on your Mac — write to us regardless of the date. Those are mistakes, not refund requests, and we fix them.
Cancelling
Open Settings ▸ Account ▸ Manage subscription in Minnie, which takes you to the customer portal for the email you bought with. You can also just email us and we will cancel it for you.
Cancelling stops the next renewal. It does not cut you off immediately — you keep full access until the end of the period you have already paid for. You paid for the year; you get the year.
What happens after
Minnie does not disappear and does not lock your work away. When the paid period ends she stops running agent tasks, but she still appears, listens and speaks, and everything on your Mac — her memory of you, your task history, your settings — stays exactly where it is. Subscribe again later and she picks up where she left off.
Failed payments
A declined card is usually a bank being cautious, not a decision. If a renewal fails we keep your access on and give the payment a grace period to go through before anything changes. We do not lock you out the same day.
Trials
The trial needs no card, so it cannot charge you and there is nothing to cancel. When it ends, it ends — you are not billed unless you choose to subscribe.
Price
Minnie is $29 per year. Any discount you used applies for as long as your subscription stays active.
Chargebacks
Please email us before raising a chargeback. A bank dispute takes months and locks the account while it runs; we can usually refund you the same day. We have never refused a request made in good faith.
Contact
support@heyminnie.com. Include the email you paid with and we will find the rest.
See also the Terms of Service and the Privacy Policy.