Support
Last updated: 23 August 2026
Minnie is made by one person, and that same person answers the email. There is no ticket queue and no bot in front of it.
support@heyminnie.com — for anything at all: billing, bugs, licence keys, refunds, feature requests, or deleting your account. Expect a reply within two working days, usually sooner.
What to include
None of this is required, but each one saves a round trip:
- Billing or licence — the email address you paid with.
- A bug — your macOS version, Minnie's version (Settings ▸ About), and what you were doing when it happened.
- She stopped responding — whether the pet still appears and whether she speaks, which tells us instantly whether it is the agent or the app.
- Anything visual — a screenshot beats a paragraph.
Common ones
- You bought Minnie before making an account. Your key still works — open Settings ▸ Account ▸ "Have a licence key?" and paste the key from your purchase email.
- Moving to a new Mac. A licence runs on three at once. If you have retired one, email us and we will free the slot.
- macOS says the app cannot be checked for malware. Beta builds are not yet notarised by Apple; the download page explains how to open it anyway.
- Refunds and cancellation — see the Refund & Cancellation Policy. Thirty days, no reason needed.
- Deleting your account and data — ask, and we do it. What lives on your Mac you can delete yourself; the Privacy Policy says where it is.
Reporting something security-related
Minnie runs an AI agent with real access to your Mac, so we take this seriously. Email the same address with "security" in the subject and we will reply first. Please give us a chance to fix it before publishing.
Who you are dealing with
Minnie is operated by Anita Singh. Our Terms of Service, Privacy Policy and Refund & Cancellation Policy apply to everything here.